Privacy Policy

1. Introduction

FoxPaperGrove ("us," "we," or "our") is dedicated to maintaining your privacy. This document outlines our practices regarding privacy, explaining how we handle, employ, divulge, and protect your data when you utilize our website foxpapergrove.sbs or engage with our yacht charter offerings.

Your agreement to the terms of this policy is signified by your use of our services. This policy adheres to privacy laws, including PIPEDA and other pertinent privacy regulations in Canada.

2. Information We Collect

2.1 Personal Information

Personal details are gathered when you voluntarily provide them to us through activities such as:

• Securing a yacht charter
• Reaching out to us via our website or by telephone
• Signing up for our newsletter
• Completing forms on our website
• Taking part in surveys or promotional events

Such information may comprise:

• Your name and communication details (email, telephone, physical address)
• Financial details for transactions (handled securely by external payment service providers)
• Charter preferences and specifications
• Alternate contact details in case of an emergency
• Special dietary needs or health information (as provided by you)

2.2 Automatically Collected Information

When you access our website, we collect certain data automatically from your device, such as:

• Your IP address and geographic details
• The type and edition of your browser
• Web pages you've viewed and time spent on our site
• External sites that referred you
• Information relevant to your device (model, screen size, etc.)

2.3 Cookies and Tracking Technologies

To improve your online experience with us, we use cookies and related tracking technologies for purposes such as:

• Remembering your selected preferences
• Analyzing how the site is used and its performance
• Delivering content tailored to you
• Enhancing the services we provide

Your browser or our cookie consent tool allows you to manage your cookie preferences.

3. How We Use Your Information

The data we gather is used for:

• Service Provision: To administer yacht charter services, confirm reservations, and interact regarding your bookings
• Customer Service: To address your questions and offer assistance when needed
• Payment Administration: To handle transactions and oversee billing processes
• Safety and Monitoring: To maintain the security of our operations and guard against deceitful activities
• Promotion: To send you updates and marketing communications, assuming you’ve permitted us to do so
• Website Enhancement: To analyze visitor behavior and advance the functionality of our site
• Legal Adherence: To stay compliant with governing laws and directives

4. Information Sharing and Disclosure

Your personal data is not sold, traded, or leased to external parties. Yet, we may disclose your information under these circumstances:

4.1 Service Partners

We may provide access to your information to reliable third-party firms that help us with various tasks, including payment processing, site maintenance, email marketing, performance analysis, and customer service tasks.

4.2 Compliance with Legal Obligations

Your data might be revealed if the law dictates or in response to legal actions, emergency situations, or inquiries into suspected fraudulent or illegal activities.

4.3 Business Reorganizations

Your data might be transferred as a business asset in situations of mergers, acquisitions, or asset sales of our company.

5. Data Security

To safeguard your personal data from unauthorized access, changes, release, or destruction, we have put in place fitting technical and organizational safeguards. These include data encryption, secure server environments, controlled entries, routine evaluations, and staff training.

Despite these measures, the inherent nature of the internet means that we cannot promise the absolute security of your information.

6. Data Retention

We retain your personal data only as long as necessary to complete the purposes it was collected for, or as legally required. Typical retention periods are:

• Yacht charter reservations: 7 years for taxation and legal reasons
• Marketing communications: Until you opt out or request deletion
• Website analytics: 26 months
• Client support: 3 years following the final interaction

7. Your Rights and Choices

You have rights which include accessing, rectifying, erasing (within legal limits), data portability, opting-out of marketing communications, and managing cookies. To exercise these rights, please get in touch using the contact details below.

8. Third-Party Services

8.1 Google Analytics

We utilize Google Analytics for web usage evaluations. You can exclude yourself using the Google Analytics Opt-out Add-on.

8.2 Social Media

Our site may have links to social platforms that have their own privacy terms.

8.3 Payment Processors

Our payment processes are carried out by third-party processors compliant with PCI DSS standards.

9. International Data Transfers

There may be instances where your data is processed in countries other than Italy. In such cases, we ensure proper protections are in place in accordance with applicable privacy legislation.

10. Children’s Privacy

Individuals under the age of 13 are not the target audience for our services, and we do not intentionally collect their data. If you think a child has provided us with personal information, promptly contact us.

11. Updates to This Privacy Policy

This Privacy Policy may be revised to mirror changes in our practices or legal requirements. Updates will be indicated through our website, email notifications, or a notice on our site. Your continued engagement after such updates implies your acceptance of the changes.

12. Contact Information

For inquiries about this Privacy Policy or our data handling practices, you can contact us at:

13. Google Ads User Consent Policy Compliance

We adhere to the Google Ads user consent policy. You have the ability to modify cookie and tracking configurations at any time through our cookie settings.